FAQ
Shipping
What are your shipping options?
We take great pride in serving customers across both Canada and the USA.
For all orders in Canada, we provide complimentary untracked shipping regardless of your order size, along with a $9.99 tracked shipping alternative at a flat rate.
For our USA customers, we offer flat rate tracked shipping at just $14.99.
How long does processing and shipping take?
We strive to ship all orders within 1-2 business days of receipt; occasionally, we may be a little behind due to holiday or order rush. Once your order has shipped, you will receive a shipment confirmation email. In general, once your order is shipped it will spend 5-14 business days in transit before it arrives.
Where are your products shipped from?
All of our products are shipped from Vancouver, Canada. Before purchasing, check for restrictions on herbs within your country. Laws vary by country and state, and we are not responsible for seized items.
Can I pick up my order?
We are not currently offering in-person pickup. We do, however, offer free shipping within Canada.
Why didn’t I receive an email confirming shipment?
Unfortunately, some email services mark our messages as junk/spam. If you didn’t receive an email confirmation or sent us an email and did not see a response, please check your junk folders and adjust your email settings to ensure that we are on your safe senders list.
I have special delivery instructions (ie. back door, side door, etc). Where do I write my instructions?
If you have special delivery instructions, please write them in the second line of your shipping address when placing your order. We will do our best to include all instructions given when creating your shipping label.
Product Information
Where do you source your herbs from?
Our herbs are sourced from all over the world, and we purchase items from multiple different farmers to ensure that we are getting the best quality possible. This means that the country of origin for each herb may change occasionally. Please read the individual item descriptions for the most current country of origin information.
How big is a 50g bag of herbs?
The volume of each herb depends on its density. Like people, each plant is unique, although we can give you some general guidelines to help you decide how much to order. Roots, barks, seeds, and powders are usually quite dense, and 50g would be approximately 8-10 teaspoons. Leaves and flowers tend to be more fluffy, and 50g will usually be about 30-40 teaspoons.
How do I store my herbs once I have received them?
We suggest storing herbs in a glass jar somewhere cool, dark, and dry. Click here to see our full article on storing dried herbs.
What is the difference between organic and wildcrafted?
Most of the herbs that we carry are organic. This means that they have been certified organic by the USDA, and have been grown without the use of pesticides.
Wildcrafted means that the herbs have been ethically and sustainably collected from their habitat in nature, although they are not certified as organic. Wildcrafted herbs are considered a ‘clean’ source of medicine, similar to organic, as they are grown in the wild, away from pollution and pesticide use.
Occasionally, you will see one of our products listed as being grown without chemicals. This means that it is grown without the use of pesticides, although it is not certified as USDA organic. Many small farms are not certified as organic, despite growing their herbs using organic methods. This is because organic certification can be incredibly expensive for a small operation, and it is often more efficient for them to simply sell their items as being ‘grown without chemicals’.
Purchasing, payment, Contact & Returns
Can I modify my order after it’s been placed?
We are unable to modify an order after it has been placed. If you would like to add an item to an order that has already been placed, please place a second order as soon as possible for the item that you would like to add, and we will do our best to ship it together with your initial order.
Do you accept returns?
Given the nature of our products, we do not accept returns or exchanges. If a product is missing or damaged in your order, please contact us at info@zhiherbals.com within 30 days of placing your order.
I contacted you with a question. How long will it take to hear back?
We do our best to respond to all inquiries as quickly as we can. The fastest way for us to connect with you is via our email, info@zhiherbals.com. Due to the high number of inquiries that we receive, it may take up to two business days for us to return emails.
Wholesale
Do you offer a wholesale discount?
We are not accepting wholesale orders at this time. To be notified when our wholesale discount is available again, please send an email to info@zhiherbals.com with ‘wholesale’ in the subject line.