How much does shipping cost?
Shipping is $15 flat rate to Canada, China, and the USA.
Where are your products shipped from?
All of our products are shipped from Vancouver, Canada. Before purchasing, check for restrictions on herbs within your country. Laws vary by country and state, and we are not responsible for seized items.
What is the difference between organic and wildcrafted?
Most of the herbs that we carry are organic. This means that they have been certified organic by the USDA, and have been grown without the use of pesticides.
Wildcrafted means that the herbs have been ethically and sustainably collected from their habitat in nature, although they are not certified as organic. Wildcrafted herbs are considered a ‘clean’ source of medicine, similar to organic, as they are grown in the wild, away from pollution and pesticide use.
Occasionally, you will see one of our products listed as being grown without chemicals. This means that it is grown without the use of pesticides, although it is not certified as USDA organic. Many small farms are not certified as organic, despite growing their herbs using organic methods. This is because organic certification can be incredibly expensive for a small operation, and it is often more efficient for them to simply sell their items as being ‘grown without chemicals’.
Where do you source your herbs from?
Our herbs are sourced from all over the world, and we purchase items from multiple different farmers to ensure that we are getting the best quality possible. This means that the country of origin for each herb may change occasionally. To inquire about the most current country of origin for a specific herb please contact us directly at firstname.lastname@example.org
How big is a 50g bag of herbs?
The volume of each herb depends on it’s density. Like people, each plant is unique, although we can give you some general guidelines to help you decide how much to order. Roots, barks, seeds, and powders are usually quite dense, and 50g would be approximately 8-10 teaspoons. Leaves and flowers tend to be more fluffy, and 50g will usually be about 30-40 teaspoons.
Purchasing, payment, & Returns
Can i pay by Interac e-transfer?
Yes! To pay by e-transfer please send an email to email@example.com and include your full name, shipping address, desired shipping method, and a list of the products you would like to order. We will reply with an order total and additional instructions for sending the e-transfer.
Do you accept Returns?
Given the nature of our products, we do not accept returns or exchanges. If a product is missing or damaged in your order, please contact us at firstname.lastname@example.org
How do I apply for a wholesale account?
To apply for a wholesale account, send an email to email@example.com and include your business name, a link to your website, and details about what you are interested in purchasing from us.
Is your wholesale catalog different from what you have listed on your website?
Everything listed on our website is available wholesale. In addition, we are able to formulate custom products for your business.